Issues with GoDaddy Managed WordPress Hosting

This site is best viewed in a modern browser with JavaScript enabled.

Issues with GoDaddy Managed WordPress Hosting

nakiaTCF

Hello!

Our team has been using MF (self-hosted) for years now - absolutely love it! - but we've come across an issue that has stumped us. I'm wondering if anyone else has had a similar issue and can help?

Most of the time, we host our WordPress sites on Flywheel, but per client request, we recently migrated her site over to GoDaddy's new-ish Managed WordPress hosting. I made sure to copy the form files over, and I imported the backup database in the SQL section, but I get this error when attempting to access/login to the forms:

Error connecting to the database: SQLSTATE[HY000] [2005] Unknown MySQL server host 'j49a3665595213.db.3665595.hostedresource.com:3306' (0)

During my initial call with GoDaddy, they said I simply had to change the IP address to redirect the form to the right place (or something like that). They showed me how to get the IP address, which I gave to our developer and he said, no problem, that should make it work.

Well, it didn't. So he (our developer) reached out to GoDaddy on chat. They didn't seem to understand what he was asking, and ended up escalating to their support team who sent the following reply:

Hi,

Thank you for contacting us in regard to your domain [blahblahblah].com.

As per my understanding, you require to run a separate site under http://[blahblahblah].com/forms/. I've noticed that the /forms/config.php calls the same database "j49a3665595213" from the home directory. However, a different wp_prefix is declared in it. Please be advised that Managed WordPress does not support multisites.

Managed WordPress has more limitations compared to other shared platforms. This is to ensure the stability and security of the WordPress sites hosted in it. If you require to run some WordPress tweaks, I recommend that you check our cPanel plans, see:

https://uk.godaddy.com/hosting/web-hosting

Should you have other concerns, please do not hesitate to contact our 24/7 support.

My developer says that they are incorrect and that what we are asking them to do is NOT a multisite request. But, having already spent a few hours with GoDaddy with no luck in getting help, I'm reluctant to reach out to them and start all over.

Has anyone else encountered this? I would appreciate any help or guidance you can provide!

Thank you!

yuniar

The prefix shouldn't be the issue, since MachForm use its own prefix. I think what you have is incorrect database host configuration.

On your config.php file, try to set this one:

define('MF_DB_HOST', 'j49a3665595213.db.3665595.hostedresource.com;port=3306');

carol

yuniar GoDaddy is not my hosting service. However, I am having the same issue. When I try to access my Machform panel, I get the following error: Error connecting to the database: SQLSTATE[HY000] [2005] Unknown MySQL server host 'cmdelacruz2.db.8879601.d71.hostedresource.net' (-2)

Any assistance you can provide would be appreciated.

Thank you!

nakiaTCF

Just a follow up on this, in case anyone else is having the same issue - GoDaddy says that, because MachForm calls its own PHP records, their Managed WordPress hosting isn't compatible. It's for WordPress files only. That's why we haven't been able to make it work.

Thanks for the help!

yuniar

nakiaTCF Actually we have many users using MachForm on GoDaddy Managed WordPress Hosting and it's working fine.

Have you tried to configure it as my instruction above?

alexmorco

Its a common issue with shared hosting, That's why I have moved to WordPress managed hosting where everything is managed and easily customizable for beginners and professionals.

AMurray

If you're not using the Guidelines then remove "guidelines_right" from each field?

Alternatively, place the user guidelines under the fields? (use CSS class guidelines_bottom) or perhaps make a section break with instructions - would be a lot neater?

Mickster

I'm guessing that's because you are using shared hosting. I was making a similar mistake, and always thought of moving to a different host. But I always hesitated because migration felt like a huge deal to me. Then I came across Cloudways and on talking about migration they said they will handle it for me. I was surprised that they do the whole migration for free. It's been six months since I am using Cloudways managed hosting and I am really satisfied as a customer. P.S. I am a beginner and found the platform incredibly user friendly. Their customer support is like an internal team I have. Always available to help!