My form won't go to Stripe Payment Page and sometimes/sometimes not review page

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My form won't go to Stripe Payment Page and sometimes/sometimes not review page

Trish

Would someone explain in kindergarten terms how to use logic properly and get to stripe payment page to show. I have a two page contract. With 3 options at the bottom of the first page.
If "New client" or "need to update" are ticked, my client should go to page 2 to give more information. Then to review and then payment.
"Existing client" goes straight to review and then pay.

I have the review box ticked in the form settings. I have Stripe turned on in test mode. I've chosen to jump to page two if any of the first two options are ticked.

I have battled with every possible variation of logic options and no matter what I do, the review page may or may not show and I never ever EVER get to a payment page. If the client ticks the last box that I have their info, I've chosen "go to payment page" or "go to review" and I've chosen ANY of both of these. Nothing gets me to a proper review and then payment page.

I've searched the forums and I see similar questions with no answers except to clear my cache, which I've done to no avail.

Can anybody out there help me or direct me to instructions that make sense? There is nothing I can find in the Machform documentation that remotely explains what I'm doing wrong or how to fix this on my own. It's been a month and I still can't get this bleeping form up online.

I'm using Bluehost if that means anything.

pkirill

We just did our first payment form and in my logic I was finally able to create two entries, Go To Payment Page if... and Go To Submission Page If... Here's how I got there:

1) Create a new form. (We did not check the box to Show Review Page)
2) Set up and enable payment option.
3) Create a 2nd page to my form. This page is never actually displayed - you just need it get the Payment and Success pages to show up under the Rules to Skip Pages logic. (mine just has a section break that states: Payment Total.)
4) Disable the Pagination Header (don't need it since the Page 2 I created will never be displayed)
5) Enable Rules to Skip Pages. With the 2nd page created, you now have options to go to Page 1, Page 2, OR Payment Page OR Success Page.
6) Set up logic to go to Payment Page if "pay by cc" is selected or go to "Success page" if "pay by check" is selected. (these options were for our form)
7) THEN set up custom custom notifications that go along with those logic options to let "pay by check" people know what where to send a check and let the processing people know to look for a check. The regular notification goes to credit card people once payment is made.

In your scenario, you could create your own review page using merge tags in a Section Break Field. And then also include a check box or multiple choice (Yes/No) to "accept the info" or "agree to terms" or whatever.

Because you have added the second page, you can use the Skip Page logic to show the payment page or a success page or halt the progress of the form all together..

If you use a single check box to ask for payment acceptance, making it required could prevent users from moving to any success page without first paying.

With multiple choice, you could phrase the options in a way that would facilitate using merge tags in the Success Page and/or notifications to convey payment status.

I think it might be a small bug in the program that you are not shown the Payment and Success pages once payment options are enabled under the Skip Pages rules...

Hope this helps!

Trish

Thank you pkirill
This is the most help I have been able to receive and I'm not understanding why it is assumed that this is intuative. There is no documentation taking anybody through a step by step. I've made forms before and had them working and still I can't figure out what setting or what it is I'm doing wrong.

I am stuck on creating a page 2. In my case, this would be page 3. It is impossible to make a blank extra page with a page break. I cannot continue unless put something on page 3. So a divider?

So I'm still stuck 6 days after asking for the 2nd time with the first a month ago. Yes, I know I sound bitchy, but this is ridiculous. I do appreciate you stepping in and trying to help me. I'm going to continue to fiddle with it again since every day I don't have this form is costing me a lot of money and the developers don't seem to care.

pkirill

Trish

Hi Trish,
You got me curious so I took a shot at it... I'm not sure if this is exactly what you were after, but here goes:

I created a new form with two pages.
Page one has some "blah, blah" contract language and a multiple choice labeled "Client Type" with three options: New Client, Need to Update, Existing client - no updates.
Page two has user info fields (name, address, etc... whatever)
Saved the form.

Then go to payment screen and setup sandbox payment and assigned a fixed cost of $50.00. (there has to be a cost or the payment page will never show)
Save it.

Then go to skip pages logic and create two entries:
1) Go to PAGE 2 if ANY of the following match: Client Type Is New Client (OR) Client Type Is Need to Update
2) Go to Payment Page if ALL of the following match: Client Type Is Existing Client - no updates
Save it.

I think that gets you where you need to be. The first page is viewed and a client type selected. Selecting New Client OR Need to Update and clicking Continue goes to Page 2, clicking submit on Page 2 goes to Payment Page. Alternatively, selecting Existing Client and clicking Continue goes directly to Payment Page.

No page 3 required...

Trish

pkirill Ok. Getting there. Thank you so much. You have no idea. started over and I think I narrowed down the issue, although I can't seem to resolve it. The form works fine as you have laid out. I am pretty sure this was how I had it laid out before except for one thing. Everything stops working when I input my SMTP settings for my email. My email is xxx@mydomain.com and it is through Google Apps. I entered the SMTP information as Google instructed and when I did this at first everything worked fine. Now, however The form will not progress to the payment page when I have SMTP settings on. If I have them off, the notification comes from some obscure mailbox at bluehost and not one I would want my clients seeing. Any ideas as to why this might be?

Trish

pkirill These were the settings Google told me to use:

smtp.gmail.com
Use Auth: Yes
Use Tls/ssl: Yes
xxx@mydomain.com
Gmail password
SMTP Port 587

Trish

I resolved this issue. This had something to do with BlueHosts rules about sending SMTS notifications through Gmail (that I have through Google Apps for business). Once I turned these settings off, the form worked but I was then getting notifications from some obscure Bluehost email box.

What seems to be working is this and I think this is specific to Bluehost and Gmail because if you do this with another host, they may redirect all of your email through their hosting, so be careful.

In Gmail, I created an alias bookings@mydomain.com. In bluehost, I created a the same email bookings@mydomain.com. Simple and it seems to be working. I still have SMTS settings off in my main machform settings and have notifications turned on with the notification emails set as FROM: billings@mydomain.com and reply to address as my main gmail address.

I still can't figure out why this setting would affect my form progressing to a payment page but after weeks of fiddling and whittling down the problem, this is what I discovered.

pkirill

Hi Trish -
It sounds like you had two separate issues - one with logic and one with mail settings. When I setup notifications, I always use a "custom" From name and address. On the settings page, under Miscellaneous Settings, under the Advanced Options link, I created a no.reply@domain.com email address. Typically as long as the domain is the same as the server you are sending from, you should be alright - which is essentially what you've done.

Glad you got it worked out!