403 Forbidden error when sending form

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403 Forbidden error when sending form

wolverana

I just recently upgraded my Machform from version 12 to 16 ... ya I know, slacker lol.
Anyways, all works great for creating forms etc., but I duplicated (need to test with new form on this as well yet) a form that I already had and the form works great .. until I send it while testing.

When I send I get this message every time:

403
Forbidden
Access to this resource on the server is denied!

I have tweaked the form to remove all html code as per someone else's post stating that was the issue for them, but so far no luck.

The weird thing is that I had done a different form the other day with the same results, but when I went in to test today it worked. Now I duplicated that one, tweaked it by removing a bunch of fields and the HTML code and now I'm back to that 403 error again.

Any ideas what I need to do on this?

PHP is already set to 7.4 if I recall.

yuniar

Usually, this is due to a false positive rule from the "mod security" filter on your server.

I suggest to contact your hosting tech support and ask them to exclude your machform folder from the mod security filter. Or turn off the mod security completely for your domain.

wolverana

Thanks yuniar , checking with them now. I'll let you know what happens with it.

wolverana

Still in contact with the hosting company that I have a reseller hosting account with. They say they don't see any issues with the Mod Security and of course, like the last form I did about 3 days ago, it is working ... sort of ... without the 403 error. But I know the next form I create or duplicate will do it again (this was a duplicated one and I wonder if it's because the form I duplicated was from version 12 and now I'm on 16, maybe there's a conflict?).

Today though it worked for the most part, but I cannot seem to get it to do the message after submitting the form. I will try doing a page to forward to and see if that works, but I've always just let it do a message on it's own with success before. Any ideas on this part while we wait on the Hosting response?

wolverana

Ok so they "say" looked deeper and found where the mod security issue was blocking me and they've white listed me so it doesn't happen again ... not sure I believe them lol, but we'll go from here and see what happens I guess. I'll probably make a new form and see if it does it again and cross my fingers that they really did find something and aren't just trying to appease me lol.

Anyways, the only thing I have left for this is the issue with the message not working after sending. It just flashes quick and stays on the form page instead. Never did this before so hopefully you have some idea what I need to do for this too. Thanks again for your help on the 403 Forbidden error.