I have a fairly simple form which collects contact details to register for an event and has three payment options of which the user can select only one. Upon submission this integrates with my Stripe account for payment and I receive a confirmation email.
So far so good. I have tested it live and all works well but since opening it to the public yesterday I have had around 125 submissions of which about 80 have been successful and around 45 have appeared in the entry system as unpaid. I have also had reports of the Stripe payment screen not appearing on submission and the form going straight to the Success screen. Some people appear to have tried multiple times before eventually being able to make a successful payment.
This seems very odd and I cannot imagine why the successful submissions would be so intermittent. I even set up a quick payment version of the form so that people having repeated problems could just enter a couple of details and select the amount they want to pay. Thus saving them the time of having to fill in the full form each time. That form has a 100% success rate but so far only four people have used it.
I have checked at the Stripe end and there have only been a very few failures due to card issues so that is not the problem. I am using V12 of the software so it is compatible with the SCA requirements. I appreciate that the Entries list registers all submissions of the form whether payment is completed or not so I suppose there could be people who get as far as the Stripe payment page and then are unable to continue for one reason or another. But still the failure rate seems a bit high so I would be grateful if anyone could throw some light on this.